After purchasing a ticket, you will receive a confirmation email from Eventbrite. This email does not contain your tickets, however it provides instructions on how to access them.

To access your tickets:

On a mobile:

1. Open the confirmation email
2. Tap ‘Go to my Tickets’
3. This will open the Eventbrite app. Sign into your Eventbrite account. You will need to create an account if you do not have an existing one, and log in.
4. Once logged into the app, download your tickets and add them to your phone’s digital wallet for quick entry at the Fair.

On a laptop/desktop computer:

1. After completing a purchase, click ‘Take me to my Tickets’ on the confirmation page.
2. You will be taken to a page where you can view and download a printable PDF version of your tickets to present at the Fair.

If you are still unable to locate your tickets, please email ticketing@melbourneartfoundation.com or contact Eventbrite Customer Support.

We recommend purchasing tickets online in advance to ensure the best experience and avoid wait times at the Fair Box Office. Please note, Melbourne Convention & Exhibition Centre is a cashless venue, so only card payments will be accepted. 

If you are no longer able to attend on the date specified on your ticket, please contact ticketing@melbourneartfoundation.com and we will assist in transferring your ticket to another day that suits you. Please note, if you would like to change dates to a ticket of a higher value, the price difference will need to be paid.

Yes. When logged in to your Eventbrite account on desktop, you can edit your order information to change the name and email. The tickets will then be sent to the nominated email address to ‘claim’. If you require assistance, please contact ticketing@melbourneartfoundation.com

Refunds are available up to 30-days before the Fair. Refund requests made after this period will not be accepted.

To request a refund, log in to Eventbrite and select ‘Tickets’. Find your order and select ‘Request a Refund’. Enter your details and submit your request. We will respond to your request within 5 business days.

Session times indicate a period for entry to the Fair. Attendees are welcome to arrive early or stay later, provided it is on the same date as the ticket and within the Fair’s opening hours.

If you would like to attend again on another day, you will need to purchase a separate ticket. Alternatively, you can purchase a VIP Art Pass or a 4-Day Pass, which allow unlimited entry throughout the Fair’s duration.

Yes. Companion Card holders enter for free. Please present a valid companion card to staff at the information desk and you will be escorted through the entrance.

Entry is free for children under 5 years of age. Children aged 5  – 14 require a Junior ticket for entry. All children aged 14 and under must be accompanied by an adult.

Please reach out to ticketing@melbourneartfoundation.com with your query and we will get back to you as soon as we can.